Insights

By JC Moreno Consumers choosing health coverage for 2027 may face higher premiums or changes in available plan costs. The plan they want may no longer fit comfortably within their budget. The pressure is already showing. In 2026, the average monthly premium paid by ACA Marketplace consumers increased 58%, while more people moved toward lower-premium …

By Federico Guardia Medicare Advantage enrollment is still growing, but not evenly. More than 35 million people carry an MA card, a 3% year-over-year increase. Special Needs Plans (SNPs) drove 85% of net MA enrollment growth, while general-enrollment individual plans grew by just 224,000 members, their slowest pace since 2007. Who’s winning as UnitedHealthcare and …

By Justin Brock Before I built anything at BROCK, I spent five years at kitchen tables and personally enrolled more than 2,500 beneficiaries. I didn’t keep those clients because I had the best pitch. I kept them because they knew I’d pick up the phone in July too. Today we train more than 20,000 licensed …

By Matthew Graham AEP receives most of the attention each year from licensed insurance agents, and understandably so. October 15 marks the beginning of Medicare’s Annual Enrollment Period, when beneficiaries can begin making coverage decisions for the coming year. Agencies build calendars around it, licensed insurance agents prepare for it, and marketing teams spend months …

By AmeriLife Editorial Team Technical knowledge can help someone understand a problem, and experience may help them recognize what needs to happen next. But neither one guarantees that a difficult conversation will go well. Pressure can alter how people communicate, turning a frustrating email into a rushed reply or unexpected feedback into a defensive response. …

By JoAnna Barker Artificial intelligence is changing the insurance industry, but many organizations are still trying to solve operational problems by adding more technology. Lasting improvements often begin with connected systems that simplify work, improve decision-making and help licensed insurance agents spend more time serving consumers. Many organizations keep adding new software to existing workflows, …